Privacy and Cookies Policy

PRIVACY POLICY

www.reikijane.co.uk (the “Site”) is owned and operated by Reiki Jane. Reiki

Jane is the data controller and can be contacted at: jane@reikijane.co.uk.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office.

Our data protection registration number is Z755082X

Introduction

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. Email address; and
2. Payment information.

This data may be collected using the following methods:

1. PayPal.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. To provide products and services.
2. To contact the customer relating to queries about products and services.
3.   administer our website and business;(b)    personalise our website for you;

   (c)    enable your use of the services available on our website;

   (d)    send you goods purchased through our website;

   (e)    supply to you services purchased through our website;

   (f)    send statements, invoices and payment reminders to you, and collect payments from you;

   (g)    send you non-marketing commercial communications;

   (h)    send you email notifications that you have specifically requested;

   (i)    send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

   (j)    send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

   (k)    provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

   (l)    deal with enquiries and complaints made by or about you relating to our website;

   (m)   keep our website secure and prevent fraud; and

   (n)    verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

4.  If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
5. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
6. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
7. All our website financial transactions are handled through our payment services provider PayPal. You can review the provider’s privacy policy at PayPal.com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Disclosing personal information

We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)    [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling]; and

(e)    [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].

Except as provided in this policy, we will not provide your personal information to third parties.

How Long We Store Personal Data

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will usually delete personal data falling within the categories set out below at the date/time set out below.

We will retain documents (including electronic documents) containing personal data:

a)  until the recipient unsubscribes from marketing email or for as long as we are required to do so by law.

b)  if we believe that the documents may be relevant to any ongoing or prospective legal proceedings;

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to Reiki Jane.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User
Under the GDPR, you have the following rights:

1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    the payment of a fee if the requests are “manifestly unfounded or excessive,” for example if they are repetitive, and (b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11. Third party websites

11.1  Our website may include hyperlinks to, and details of, third party websites.

11.2  We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer by email: jane@reikijane.co.ukHow to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Jane at:
jane@reikijane.co.uk

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